This Refund Policy applies to all subscriptions to MagicMovie.AI, operated by Nereus Technology LLC. It is part of our Terms of Service.

1. Subscription Charges

Subscriptions are billed in advance for the chosen period (monthly or annual). Each plan includes a monthly Render Credit allowance. Annual billing changes the payment cadence, not the monthly credit cadence. Credit packs are one-time purchases that add non-expiring Render Credits to your account. Render Credits are digital goods that are consumed as you use the Service.

2. Cancellations

You can cancel anytime from the account page. Cancellation stops future renewals; your existing subscription remains active until the end of the current billing period, and any unused plan credits remain usable during that time. We do not pro-rate refunds for mid-period cancellations or scheduled downgrades.

3. Refund Eligibility

Because the Service delivers digital goods consumed instantly (AI-generated content, rendered videos, credit packs, and API calls to third-party providers), subscription fees and credit-pack purchases are generally non-refundable. We may grant refunds at our discretion in the following cases:

• Duplicate or accidental charges — billed twice for the same period or accidental upgrade — full refund of the duplicate charge.
• Sustained Service outage — Service unavailable for 24 continuous hours through no fault of yours — pro-rata refund of the affected period upon request.
• Within 48 hours of first paid purchase, with no paid credits used — full refund of the most recent subscription or credit-pack charge.

We do not refund:

• Renewals you forgot to cancel
• Partially used credit packs
• Promotional, referral, signup, or other free bonus credits, which have no cash value
• Sessions where you cancelled a generation in progress (credits remain consumed because the underlying AI providers were already billed)
• Dissatisfaction with the creative output of AI models (we cannot guarantee specific results from probabilistic systems)
• Account terminations due to violation of the Acceptable Use Policy

4. Failed Generations

If a generation fails due to a Service error such as a worker crash or provider outage, the Render Credits spent on that generation are automatically refunded to your account when the failure is detected. Credit refunds are restored to the relevant credit balance; they are not cash refunds.

Generations you manually cancel mid-pipeline do not qualify for credit refunds. See our Terms for details on cancellation vs failure.

5. How to Request a Refund

Email [email protected] from the address associated with your account. Include:

• Your account email
• The Stripe invoice or charge ID (visible in your account billing history)
• The reason you're requesting a refund

We respond within 5 business days. Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

6. Chargebacks

Please contact us before initiating a chargeback — we will almost always resolve a legitimate billing complaint directly. Filing a chargeback without contacting us may result in account suspension and loss of credits.

7. Contact

Billing questions: [email protected].